COLOUR REPRESENTATION

All the photographs are taken in natural light, however display settings may mean that the image looks different on your screen. If you would like further imagery for a piece, then please contact me.

RETURNS AND REFUNDS

Commissioned paintings are non-refundable or returnable.  Commissioned work is specific to each customer and so cannot be sold on after return. Once payment is taken for commissions I will only refund if I have not yet started the work. There can be a lot of preparation work involved in a commissioned piece.

If you need to return any other item, contact me within 14 days to request a refund. Once the return has been agreed, you should pack and arrange return delivery. Refunds will be processed within 14 days of safe return. I recommend using a postage method with adequate insurance to return the work. Unfortunately I cannot refund the cost of your return postage or the original order postage cost. Please bear this in mind when ordering.

GIFT VOUCHERS

Valid gift voucher codes can be used to purchase any artwork on the website. When applied at checkout the voucher code will subtract the value of the voucher from the checkout total. When the value of the voucher is greater than the value of the checkout the remaining value of the voucher will be valid for use again for up to 2 transactions.

Please contact me within 14 days of purchase to receive a refund for purchased gift vouchers.

Gift vouchers cannot be redeemed for cash.

SHIPPING AND DELIVERY

Orders for artwork already completed will be packed and sent via courier within 5- 10 working days.

For commissioned paintings please allow at least 6 weeks from the date of order. This timescale allows me to complete the painting and let the work dry sufficiently before varnishing. This period may be extended during periods of high demand for example in the run up to Christmas. 

All prices include UK packaging and postage. If you live outside the UK please use the contact form to let me know which piece you are interested in and I will arrange shipping with you via email.

PRIVACY

WHO WE ARE

Our website address is:

https://kennethgould.co.uk

WHAT DATA WE NEED

The personal data we collect from you includes:
  • questions, queries or feedback you leave, including your email address if you contact kennethgould.co.uk.
  • your email address and subscription preferences when you sign up to our email alerts
  • how you use our emails – for example whether you open them and which links you click on
  • your Internet Protocol (IP) address, and details of which version of web browser you used
  • information on how you use the site, using cookies and page tagging techniques
WHY WE NEED ITWe use Google Analytics software to collect information about how you use kennethgould.co.uk. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.Google Analytics stores information about:
  • the pages you visit on kennethgould.co.uk.
  • how long you spend on each kennethgould.co.uk page
  • how you got to the site
  • what you click on while you’re visiting the site
Unless you subscribe to the newsletter we do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are.We also collect data in order to:
  • improve the site by monitoring how you use it
  • gather feedback to improve our services, for example our email alerts
  • respond to any feedback you send us, if you’ve asked us to
  • send email alerts to users who request them
WHAT WE DO WITH YOUR DATAWe will not:
  • sell or rent your data to third parties
  • share your data with third parties for marketing purposes
HOW LONG WE KEEP YOUR DATAWe will only retain your personal data for as long as:
  • it is needed for the purposes set out in this document
  • the law requires us to
CHILDRENS PRIVACY PROTECTIONOur services are not designed for, or intentionally targeted at, children 16 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 16.WHERE YOUR DATA IS PROCESSED AND STOREDWe design, build and run our systems to make sure that your data is as safe as possible at any stage, both while it’s processed and when it’s stored.HOW WE PROTECT YOUR DATA AND KEEP IT SECUREWe are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.YOUR RIGHTSYou have the right to request:
  • information about how your personal data is processed
  • a copy of that personal data
  • that anything inaccurate in your personal data is corrected immediately
You can also:
  • raise an objection about how your personal data is processed
  • request that your personal data is erased if there is no longer a justification for it
  • ask that the processing of your personal data is restricted in certain circumstances
CHANGES TO THIS POLICYWe may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.CONTACT US OR MAKE A COMPLAINTContact us if you:
  • have any questions about anything in this document
  • think that your personal data has been misused or mishandled
Good Examples

I find that the best photos for painting are taken with soft lighting from one side, for example sitting next to a window or outside on a bright day.
  • Nicely Lit
  • Eye Level
  • Quality Image
  • Bright
  • Shows Character
  • Head Shot
Poor Examples

Photographs that tend not to work well are usually poorly lit, too far away or blurred. I also don’t work from black and white images.

I will often change the background to compliment or contrast with the subject in a loose style.

Please indicate your preferred reference photo to use as the final composition / pose.

Too distant
Black & White
Poorly lit
  • Too far away
  • Not a head shot
  • Black and White
  • Poor image quality
  • Poorly Lit

Photograph Guide

Good Examples

I find that the best photos for painting are taken with soft lighting from one side. For example, sitting next to a window, or outside on a bright day. Pictures should be taken at eye level and with sufficient detail to capture a good likeness.

Nicely Lit

Nicely Lit

Eye Level

Bright

Poor Examples

Photographs that tend to not work well are usually poorly lit, too far away, or blurred. I also don’t work with black and white images. I will often change the background to complement or contrast with the subject in a loose style.

Too far away

Poorly lit

Not a head shot