Terms of sale

These terms apply to everything you buy from kennethgould.co.uk. The seller is Kenneth Gould, an artist in Millport, Scotland. You can reach me at mail@kennethgould.co.uk or through the contact page.

Nothing in these terms affects your legal rights as a consumer.

All prices are in pounds sterling (£). You can pay by card, handled by Stripe, or with PayPal.

Paying in cash when you collect. If you choose to collect your order from Millport, you can pay for a painting in cash when you collect it. Choosing to pay this way reserves the painting for you for one month from the date of your order. If it has not been collected and paid for within that month, the reservation ends and I may offer the painting for sale again. For a commissioned portrait, the deposit is paid online when you order, and the balance can be paid in cash when you collect.

Your card details go straight to Stripe or PayPal. They are never seen or stored by this website.

Your order is accepted when you receive the order confirmation email.

A pet portrait is painted to order from the photographs you send me. When you order, you can pay in full, or pay a 20% deposit to book your portrait. If you pay a deposit, the rest (the balance) is due before the painting is sent.

Paying the balance. If you paid a deposit, I will let you know when your portrait is finished, and the remaining 80% balance is then due. You have 3 months from that message to pay it, and during that time I will send you up to three reminders if it is still unpaid. The painting will not be sent until the balance is paid.

I will contact you using the details you gave when you ordered, so please let me know if they change. If the balance is still unpaid after the 3 months and I have not been able to get in touch with you, I may treat the order as abandoned, cancel it and sell the portrait. If that happens, whether any of your deposit is refunded will be decided in line with these terms and your rights under consumer law.

Please allow at least 6 weeks from the date of order. This timescale allows me to complete the painting and let the work dry sufficiently before varnishing. This period may be extended during periods of high demand for example in the run up to Christmas.

I keep in touch while I work, so you see your portrait before the balance is paid.

Cancelling a commission. If you cancel before I have started the painting, I will refund what you have paid in full. Once I have started, a commission cannot be cancelled or refunded: it is painted for you and cannot be sold on. There can be a lot of preparation work involved in a commissioned piece.

This does not affect your rights if a portrait arrives damaged or is not as described (see Returns and refunds). How long your photographs are kept is in the privacy policy.

Orders for artwork already completed will be packed and sent via courier within 5–10 working days. For commissions, see the timescale above. Every parcel is sent tracked and insured, and a painting is my responsibility until it is delivered to you.

Pet portraits are charged by the canvas size you choose. Each landscape is charged by its own size, shown on its page. If you order more than one piece, you pay the delivery for the largest only.

Gift certificates. The printed card is posted free by Royal Mail 2nd Class to anywhere in the UK. If you would like it sooner, you can choose a faster service at checkout:

• Royal Mail 1st Class (next working day): £1.80
• Royal Mail Special Delivery (next working day by 1pm, tracked): £9.95

Collecting from Millport. You can collect your order free of charge. Choose “Collect from Millport” at checkout and I will email you to arrange a time and give you the address.

Outside the UK. If you live outside the UK, please use the contact page to let me know which piece you are interested in and I will arrange delivery with you by email.

Finished paintings: changing your mind. If you buy a finished painting on this website, you can cancel within 14 days of receiving it. Please tell me by email or through the contact page, and I will email you the address to send it back to. You then have 14 days to send it back.

The cost of the return postage is yours. I recommend using a postage method with adequate insurance to return the work. I will refund what you paid, including the original standard delivery charge (but not any extra paid for Special Delivery), within 14 days of receiving the painting back, or of you showing me proof of posting if that is sooner. I may reduce the refund if the painting has been damaged by handling beyond what was needed to look at it.

Commissions. Commissioned paintings are specific to each customer, so they cannot be returned or refunded because you have changed your mind. See Cancelling a commission for what happens before work starts.

Damaged, faulty or not as described. This applies to every painting, commissions included. If a painting arrives damaged, please tell me within 48 hours of delivery if you can, with photographs of the painting and its packaging, as this helps me claim from the courier. Your legal right to reject it lasts 30 days from delivery. I will offer to repair it at my cost, or to give you a full refund, including delivery, once it has come back, with the return paid for by me.

Valid gift certificate codes can be used to purchase any artwork on the website. When applied at checkout, the certificate code subtracts the value of the certificate from the checkout total.

A gift certificate is used in a single order. If the certificate is worth more than the order it is used on, the remaining balance is not carried over and cannot be used again — so a certificate is best spent in one go.

Gift certificates are valid for two years from the date of purchase. The expiry date is shown on the certificate and in the confirmation email.

Please contact me within 14 days of purchase to receive a refund for purchased gift certificates.

Gift certificates cannot be redeemed for cash.

All the photographs are taken in natural light, however display settings may mean that the image looks different on your screen. If you would like further imagery for a piece, then please contact me.